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Allstate Auto Insurance - Allstate

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Stats and Figures

Allstate Insurance is one of the top providers in the nation with more than 17 million households currently being insured. At current standing, we provide insurance for one out of every nine cars in the United States, while insuring one in every eight houses. With its almost 70,000 employees, the company is one of the nation's largest job providers. Of those people, nearly 30% are minorities, while 58.9 % are women.

Allstate has become a very large organization, offering service in 49 states and Canada. Customers have many different ways of reaching Allstate, as they can head to an agency, visit, or call 1-800-Allstate.

Allstate Ratings

4 Reviews | Submit Review|More Reviews
3 out of 5
5 out of 5
Customer Service:
1.33 out of 5
2.33 out of 5
As far as statistics go, Allstate paid out a total of $21.2 billion in property and liability insurance claims during the 2005 year. The organization is also very charitable and showed such by donating almost $16 million to nonprofit organizations during that year. Allstate's annual giving campaign was also very successful, raising $9.5 million which all went to charity organizations.

As a true mark of financial strength, Allstate has $27 billion worth of municipal bonds and has invested at least $250 million into the surrounding communities.

The Allstate Corporation has always been one of the nation's power companies. This year, it stood at the United States' biggest publicly traded insurer. The company also cracked the Fortune 100 list and has $156 billion in combined assets. Allstate produces all of this revenue by selling their baker's dozen lines of insurance. Among their lines is auto insurance, property, and life insurance. Since its founding in 1931, Allstate has consistently been referred to by its characteristic slogan of "You're in Good Hands with Allstate".

Allstate was named in 2004 as one of the 100 Top Companies for Working Mothers by Working Mothers magazine. It was also recognized as being a great place for minority women to work.

Company History

In 1931, when Allstate first went public, a man by the name of William Lehnertz was the first policyholder. A little known fact about Allstate is that it was first introduced as a part of Sears and Roebuck, which was first publicly traded in 1922. Not too long after that in 1952, Sears used the Allstate brand name for cars. This venture didn't last long, though, as they were taken off of production a year later because of a lack of success. Allstate remained a part of the Sears family all the way until 1995, when it became completely independent.

From 1988 to 1995, Allstate employed a somewhat different type of management philosophy. It used the Scientology management method to get the most out of workers during that time. This became quite a story as even Time Magazine picked up the lead and ran with it. The idea behind the rigorous program was to get the most out of every employee for every minute of the day. This ruthless commitment to productivity helped the company achieve success, but also burned out the majority of the workers. The idea made its way to Allstate by way of a Scientologist named Don Pearson.

As early as 1990, there was some concern from Allstate's agents about the management practices. Because of the relatively turbulent nature of the materials being used, there was a little bit of an outcry against the use of anything related to Scientology. Because of this, Allstate scaled back their use of the process starting in 1993. They removed any official references to the religion from their basic training materials, but there still remained a heavy influence within the company training policy from that time forward. This was evidenced by the fact that there was a direct quote in the Agency Development Process that came from the Scientology teachings of L. Ron Hubbard. Hubbard's name had been deleted from the pages, though.

The real revolt against Scientology began in 1994 when the National Neighborhood Office Agents Club, which was comprised of many Allstate agents, began to make not of their distaste with management. Eventually, they went so far as to print out information detailing the connection to Scientology within the company. Eventually, this led to the full revocation of Scientology principles from Allstate's teaching material based upon a mandate from company President Jerry Choate.

More controversy resumed in 1995, when the new training manual was released. The "Allstate Claim Core Process Review" training manual would lead to a number of lawsuits being filed. Strangely, this manual instructed agents to discourage their claimants from hiring an attorney.

According to the people at Allstate, claims can be settled much more quickly if lawyers never get involved. For a long time, this was the policy and belief of the Allstate Company. They did not want their claimants to get a hold of a lawyer, which created a major stir within the industry. The company even went so far as to reward Allstate employees who handled claims from customers who didn't have lawyers.

There was another step in addition to the training manual released in 1995 to guide the Allstate employees. This computer program, which was known as "Colossus", presented statistical data which helped adjusters make decisions on their claims. It was found that this software was very sketchy and as a result, many lawsuits were filed against the company. In one case which was decided against Allstate, judges cited Allstate for trying to push down the price of fair claims.

"Colossus' calculation of your claim is based on insurance data to which you don't have access, and neither insurers nor CSC will divulge exactly how they determine the Colossus baseline value. This unwillingness to share inevitably sets off alarm bells among lawyers."

Though the exact details of the "Colossus" software were never released, there is evidence that it took into account insurance information that no customers could get their hands on. This type of sketchy behavior within the company led to a lot of consumer mistrust during that time.

The company finally acknowledged some wrongdoing in 1995, when they admitted that it was a mistake to hire someone associated with Scientology, who taught what was deemed as "unacceptable" principles to workers at Allstate.

Allstate is a registered trademark of Allstate. Allstate is not affiliated with, nor does it endorse or sponsor, the contents of this webpage or the website. Trademarks referring to specific providers are used by for nominative purposes only: to truthfully identify the source of the products about which information is provided. Such trademarks are solely the property of their respective owners.

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4 Customer Reviews
Got hit by one of their customers causing minimal damage. Therefore police did not write a report. Customer admitted fault at the scene in front of officer. A week later he still not reported it to Allstate. So I did. After a couple of weeks more procrastinating he reported it and denied fault. Alls
Date: 08/28/2009
Cov: - Cost: - Serv: 1 Claim: 1
I am not a customer; one of their customers hit me. Their customer service is horrible. TWICE they have me made appointments to get my car looked at I followed what ever and where they required me, they declared my car as total loss. Two months have passed by and they have one excuse after another
Date: 04/01/2009
Cov: - Cost: - Serv: 1 Claim: 1
I found Allstate Insurance pretty reasonable. I got a relatively decent quote, and I managed to reduce what I pay even further by taking on a higher deductible. Instead of taking the minimum deductible when I signed up with Allstate Insurance, I increased the deductible to a 500 dollar out of pock
Cov: 5 Cost: 5 Serv: - Claim: 5
Jason V.
I am not a customer, one of their customers hit me. Their cust. service is horrible. TWICE they have me made appointments to get my car looked at that were for the wrong day/time all the while giving ME attitude. Maybe they treat their own customers better.... but it reminds me of why I keep USAA
Cov: 1 Cost: - Serv: 2 Claim: -
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